Shipping Policy
Processing time
All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or public holidays are processed the next business day.
Delivery
All orders are sent within Australia via Australia Post:
- Regular Shipping: 3–8 business days
- Express Shipping: 2–5 business days
These are Australia Post’s estimates. Delivery to regional and remote areas may take longer.
Tracking
Once your order has been dispatched, you’ll receive an email with an Australia Post tracking number. You can use it on the Australia Post website to follow your parcel and see its estimated arrival.
Packaging
Every order is packed with care. Singles are sleeved and top-loaded, and sealed product is protected so it arrives in the condition you’d expect.
Address details
Please check your shipping address carefully at checkout. If you notice a mistake, email us as soon as possible. We can only update an address before the order has been dispatched.
Damaged or lost parcels
If your parcel arrives damaged or doesn’t arrive, please see our Refund Policy below.
Refund & Returns Policy
At Grail Central, our goods come with guarantees under the Australian Consumer Law, and nothing in this policy limits those rights. The summary below explains how we handle issues in practice.
Change of mind
Trading cards are collectibles whose value and condition can change with handling, so we don’t accept returns or offer refunds for change of mind. This includes choosing the wrong item, finding it cheaper elsewhere, or no longer wanting the product. Please check your order carefully before purchasing.
Item not as described
If a card or product arrives in worse condition than listed, or isn’t the item described, email us within 7 days of delivery. Include your order number and clear photos of the item, front and back. Once we’ve reviewed it, we’ll offer you one of the following:
- a replacement in the listed condition, if we have one in stock
- a full refund once the item is returned to us
- a partial refund for the difference in condition, if you’d prefer to keep the item
Damaged or lost in transit
If your parcel arrives damaged or hasn’t arrived, email us within 14 days of the expected delivery date. Include your order number and, for damaged parcels, photos of the packaging and item. We’ll replace the item, refund you, or give you store credit, whichever you choose, and we’ll cover the postage.
Before returning anything
Please contact us before sending anything back. Items should be returned in the same condition they arrived, still in their sleeve or top-loader where applicable. Returns sent without contacting us first may not be processed.
Refunds
Approved refunds are made to your original payment method within 5–7 business days.
Contact us
Email: support@grailcentral.com.au
Grail Central — grailcentral.com.au